USE CODE "FREESHIP" TO ACTIVATE FREE AUSTRALIA WIDE SHIPPING WHEN YOU SPEND OVER $75 ON PRODUCTS!

FAQ's

How much is shipping?

We offer flat rate tracked shipping of $10 Australia wide! If you spend over $75 you qualify for free shipping! Use code FREESHIP on checkout! We also offer local pickup (Newcastle NSW). 

When will my order ship?

We aim to process orders within 1 - 2 business days during regular times. Peak times (seasonal holiday times such as Christmas, Easter, Halloween etc) may push out to 2 - 3 days. We do, however, hire additional staff to help us process orders during these times so don't be alarmed!

 

How long will it take to receive my order?

We use Australia Post prepaid satchels (with tracking). Australia Post outlines their shipping times on their website as follows - 

Sending to same state:

Metro - up to 2 business days

Country - up to 5 business days

Sending interstate:

Metro - up to 3-6 business days, depending on lodgement and destination points

Country - Please ask at your local Post Office

We can not guarantee the above shipping times, unfortunately delays do occur at times. Once your package is lodged at the Post Office, we will forward tracking details to you.

 

Do you offer international postage?

Not at this time, however we are working on finding a cost effective way to offer our products to overseas customers.

 

How long do sprinkles last? 

Sprinkles generally last approximately 12 months as long as they are kept in their resealable bag (or transferred to an airtight container) in a cool, dark place. When exposed to sun for extended periods of time, the colours in the sprinkles may fade or sweat. 

 

How are the Sprinkle Boutique blends prepared and stored?

We pride ourselves on hygiene here at Sprinkle Boutique and therefore we wear hairnets when blending as well as disposable gloves. Our sprinkle components are either kept in airtight containers or their original wholesale packaging for freshness, and most importantly they are stored in a cool, dry and dark environment! Not sitting in a warehouse or shed exposed to extreme heat variances. It's not often thought of, but we believe it's important to know where your Sprinkles come from, which will give you the confidence to buy from us!

 

What do the sprinkles taste like?

Well, in a nutshell, the answer is SUGAR!! They are crunchy, vibrant morsels of sugar that are perfect on top of cookies, cakes, ice-cream and the like! The small sugar pearls and cachous are crunchy beads and the sixlets are candy coated chocolate balls. The Dragees (metallic rods) are also crunchy.  These components pose a choking hazard to children. We recommend using these for decorative purposes only and removing prior to small children consuming. 

 

Do you have vegan or gluten free sprinkles?

We currently cannot supply vegan or gluten free sprinkles however stay tuned as we are working on it!! Please note that our sprinkle blends are processed in equipment that may have been exposed allergens such as dairy, nuts, wheat, eggs etc. 

 

I've changed my mind, do you accept returns?

Unfortunately due to the nature of the product and hygiene reasons, we cannot accept returns. Our blends comprise the highest quality components, however if you are not completely satisfied with your order, please contact us straight away at sprinkle.boutique@outlook.com